In a world of send, reply and you've got mail, Jo'Ann Alderson, President of Progressive Communications Inc., shares the inside scoop on which buttons to press and when to reach more prospects, close more sales, and delight more customers in the smartest way possible - without eye contact, body language or facial expressions.

A respected and knowledgeable seminar leader and accomplished speaker on sales and business communication, Jo'Ann has counseled and inspired sales professionals and customer service teams in many of the nation's leading corporations, large and small business, and the governments of Japan, Latin America, the United States, Canada, and the Caribbean. Through her innovative work and aptitude in her chosen field Jo'Ann's clients have measurable exceeded their sales targets, attained the highest levels of customer satisfaction in their industry, increased productivity and reduced costs.

On the Board of Governors and Patient Care Quality Committee of Mt. Sinai Hospital Jo'Ann's professional career is enhanced with a Performers Certification from Trinity College, University of Toronto; studies with Second City; Certification in Leadership and Sales Effectiveness from Management Resource Group, Boston and The McQuaig Institute in Toronto. Jo'Ann is a marathon runner and a Professional Member of the Canadian Speakers' Association.